There are no returns on personalized items. It is not like we can take a tag back with your text on it and sell it to someone else, nor would you want us to. When you key in the text you want us to engrave on the tags you order we download and use your text entry to create your tag text, no data entry is done here to fill your order. We do allow free exchanges of any collar you order from us if it does not fit your dog’s neck—provided the collar is returned in unused condition. In these cases you will pay the postage to return the collar to us and we will pay the postage to send the replacement collar to you.

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